Privacy policy

How we safeguard your data

Privacy policy

1. Privacy

VoIP Home will keep confidential, except where required by law, all information
provided by the Customer, including email addresses, in accordance with the Data
Protection Act 1998. “VoIP Home ensures the security of the information provided by
the Customer by encrypting all the information through the secure socket layer (SSL)
before it is sent to VoIP Home through the secure website. However, the Customer
acknowledges that the public Internet is used for network access and will hold
VoIP Home harmless against any privacy breach that might, notwithstanding the use
of SSL, occur.

2. Use of personal information

Information the Customer provides or VoIP Home holds, such as Customer name, email
address, billing and delivery address, credit card or other payment information
(whether or not under this Contract) may be used by VoIP Home, associated
companies, it’s employees, agents, independent representatives and/or other
relevant third parties, to: (a) Identify the Customer when he makes telephone
enquiries; (b) Help administer any accounts, services and products offered by
VoIP Home now or in the future; (c) Contact the Customer in writing or by telephone
with information about other services and products offered by VoIP Home; (d) Tell
the Customer about discounts and offers which are available. (e) Help VoIP Home to
detect fraud or loss. VoIP Home may, in connection with this, carry out credit and
fraud prevention checks with licensed credit reference and fraud prevention
agencies. The delivery address given to VoIP Home on the first order must match
the address to which the appropriate credit card is billed; (f) Fraud prevention and
management of the Customer’s accounts or insurance policies.

3. Cookies

We use cookies to deliver content specific to your interests, to save your session
so you don’t have to re-login each time you visit our site, and for other purposes.

4. Financial information

We collect visitor’s financial information (like their credit card numbers). Financial
information that is collected is used to check the users’ qualifications and bill the
user for products and services.

5. Security

This site has security measures in place to protect the loss, misuse and alteration
of the information under our control.

6. External websites

This site contains links to other sites. VoIP Home is not responsible for the privacy
practices or the content of such Web sites.


Can I get a virtual number in my town?
Probably! We can provide virtual numbers in more than 4,000 cities across the world.
What are the call costs?
We do everything we can to keep costs down. We will always try to route your call free of charge over the internet. However if we need to deliver the call over the old-fashioned network, these are the costs that apply.
What about emergency calls?
VoIP Home provides emergency calling in the UK and USA through a E911 service. Our service passes all regulatory requirements.
What about voicemail?
VoIP Home provides a range of advanced telephone services such as voicemail, multipoint registration, click to call and call waiting.