Note: you are viewing legacy manual.
Please click here for current version.
All our services are pre-paid, so you need to make sure you have enough credit on your account to make outbound calls to chargeable destinations.
To increase balance of your account:
Top Up
link in Balance
panel and PSTN Call credits will be added to your Basket
. You can use [+]
and [-]
buttons to increase or decrease amount of purchased credits.Checkout
button to complete your transaction.Pay
button.Please note: before making your first payment please download our Softphone and make a Test Call by dialling 123 - the system will verify if the country where your call originated is the same as billing address of your credit card. If for some reason you need to use a credit card issued in a different country where you are currently located, please open a Support Ticket and mention your location and country of origin of credit card you wish to use.
In order to ensure your account is always in credit you can enable Auto Top Up feature. Once your account reaches pre-defined level, it will be automatically topped up using one of your saved credit cards. This is a convenient way of making sure your account balance never reaches zero.
To activate Auto Top Up feature:
Auto Top Up
link in Balance
panel.Activate auto Top Up
button.To deactivate Auto Top Up feature:
Auto Top Up
link in Balance
panel.Deactivate auto Top Up
button.In order to pay for monthly subscription fees or use Auto Top Up feature, you need to save details of at least one credit card. To save credit card details, click link in Balance panel. Next fill all fields in the form (2)
and click Save button (3)
. If you no longer wish to use particular credit card for your payments, use delete button (4)
to remove it from the system.
To view your account statement click History
link in Balance
panel.