User Manual

1. Introduction


VoIP Home is a complete fully featured VoIP systems. It allows you to make and receive phone calls from the Internet and traditional telephone network at the same time. It makes managing your communication easier and helps to reduce operating costs and increase productivity.


Your control panel is browser-based. The following are recommended: * Internet Explorer 7+ * Mozilla Firefox 3.0+ * Opera 9+ * Safari 4+

Web control panel is optimized for a screen resolution of minimum 1024 x 786 pixels.

Softphone application requires one of the following operating systems: * Microsoft Windows XP * Microsoft Windows Vista * Microsoft Windows 7 * Linux * Apple OSX

Intended Audience

This guide is intended for anyone using VoIP Home system. Only basic computer skills are required.


In this manual, you will find a number of styles of text that distinguish between different kinds of information. Here are some examples of these styles, and an explanation of their meaning.

stylemeaning you need to type into a program.
email field (1)
Field shown in a figure. For example:form field

Key concepts

VoIP (Voice over IP)

How VoIP works

Figure 1.1 How VoIP works.

VoIP or Internet telephony refers to communications services - voice, facsimile, and/or voice-messaging applications - that are transported via the Internet, rather than the public switched telephone network (PSTN - traditional telephony). Thanks to VoIP technology you can:

  • (1) make and receive free Internet calls to other VoIP networks.
  • (2) call any land line or mobile (cell) phone at very low rates.
  • (3) receive calls from traditional telephone network.
  • (4) send text messages (SMS) to mobiles (cells) world wide at very low rates.
  • (5) receive faxes to your email address for free.

Inbound number

A telephone number assigned to a user (or a Ring Group, IVR etc.) which can be dialled using any telephone in the world.


Program running on your computer which allows to make and receive telephone calls (both from the Internet and traditional telephone network).

Control Panel

This is a web based application which allows to manage all aspects of your VoIP account. For example you can view your calls history, check voicemail messages or purchase additional telephone numbers.

Support Center

Access to the VoIP Studio Support Center is only granted to our customers.
Please login into Customer Portal to open a new Support Ticket.



Can I get a virtual number in my town?
Probably! We can provide virtual numbers in more than 4,000 cities across the world.
What are the call costs?
We do everything we can to keep costs down. We will always try to route your call free of charge over the internet. However if we need to deliver the call over the old-fashioned network, these are the costs that apply.
What about emergency calls?
VoIP Home provides emergency calling in the UK and USA through a E911 service. Our service passes all regulatory requirements.
What about voicemail?
VoIP Home provides a range of advanced telephone services such as voicemail, multipoint registration, click to call and call waiting.