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VoIP Home is a complete fully featured VoIP system. It allows you to make and receive phone calls from the internet and from traditional telephone network at the same time. It makes managing your communications easier and helps to reduce operating costs and increase productivity.


Your control panel is browser-based. The following are recommended:

  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • Apple Safari

The web control panel is optimized for a screen resolution of minimum 1024 x 786 pixels.

The softphone application requires one of the following operating systems:

  • Microsoft Windows
  • Linux
  • Apple OSX

Intended Audience

This guide is intended for anyone using VoIP Home system. Only basic computer skills are required.


In this manual, you will find a number of styles of text that distinguish between different kinds of information. Here are some examples of these styles, and an explanation of their meaning.

stylemeaning you need to type into a program.
email field (1)
Field shown in a figure. For example:form field

Key concepts

VoIP (Voice over IP)


Figure 1.1 How VoIP works.

VoIP or internet telephony refers to communications services - voice, facsimile, and/or voice-messaging applications - that are transported via the internet, rather than the public switched telephone network (PSTN - traditional telephony). Thanks to VoIP technology you can:

  • (1) make and receive free Internet calls to other VoIP networks.
  • (2) call any land line or mobile (cell) phone at very low rates.
  • (3) receive calls from the traditional telephone network.
  • (4) send text messages (SMS) to mobiles (cells) worldwide at very low rates.
  • (5) receive faxes to your email address for free.

Inbound number

A telephone number assigned to a user (or a ring group, IVR etc.) which can be dialled using any telephone in the world.


A program running on your computer which allows to make and receive telephone calls (both from the Internet and traditional telephone network).

Control Panel

This is a web based application which allows you to manage all aspects of your VoIP account. For example you can view your calls history, check voicemail messages or purchase additional telephone numbers.