Manual

Telephone Numbers

Telephone Numbers panel

Figure 6.1 Telephone Numbers panel.

Inbound numbers allow you to make calls from the traditional telephone network to your hosted VoIP systems. We can assign telephone numbers from more than 4,000 cities around the world.

  1. Click Add Inbound number to provision a new telephone number. Numbers are instantly ready to use.
  2. Add a number you already own as Caller ID to use it when making outbound calls.

It is also possible to port (transfer) number(s) from your current provider to VoIP Home. Please open a support ticket and include:

  • A list of the numbers you wish to port.
  • A recent invoice from your current provider.

Add Number

Add Number window

Figure 6.2 Add Number window.

To add a new telephone number click the Add Inbound Number button shown as (1) in Figure %IMG_ADMIN_SETTINGS_NUMBERS_PANEL% above and follow the steps below:

  1. Select the country in which your telephone number should be located.
  2. Select number type: Geographic, National or Toll Free.
  3. Select the state (for United States only).
  4. Select the city in which your telephone number should be located.
  5. Enter the desired amount of numbers you want to purchase.
  6. Click the Add to Basket button.

Complete the checkout process to finalize number provisioning.

Edit Number

Edit Number window

Figure 6.3 Edit Number window.

To edit telephone number settings click the icon shown as (3) in Figure %IMG_ADMIN_SETTINGS_NUMBERS_PANEL% above and follow the steps below:

  1. Set the required number of channels. Each number is initially provisioned with 2 channels which allows for a maximum of 2 concurrent inbound calls. Additional channels are required to be able to receive more than 2 calls simultaneously.
  2. Set where inbound calls should be routed to.
  3. Choose any 2 or 3 digit number to dial before making an outgoing call to use number as CLI for that call only. Example: 23442036427900 to use "02088198786" as CLI.

NOTE: 3 digit code 141 can not be used, this is reserved as special number to set caller ID as anonymous, adding 141 before the dialled number will set out going Caller ID as anonymous.

  1. To cancel subscriptions to a number click the Delete button.
  2. Click Submit to save your changes.

Add Caller ID

Caller ID add window

Figure 6.4 Caller ID add window.

To verify a number and use it as your Caller ID click the button shown as (2) in Figure %IMG_ADMIN_SETTINGS_NUMBERS_PANEL% above and follow the steps below:

  1. Enter your chosen telephone number
  2. Click the Call Me Now button to prompt our system to call you with a verification code
  3. Enter the four digit verification code into the box
  4. Click Verify to complete the verification of your chosen telephone number

Fax Setup

Fax Setup Window

Figure 6.5 Fax Setup Window.

To edit telephone number settings click the icon shown as (3) in Figure %IMG_ADMIN_SETTINGS_NUMBERS_PANEL% above and follow the steps below:

  1. Change 'Number Target' to 'Fax to Email'.
  2. Enter the email address you want faxes delivered to.
  3. Tick the box to set password protection on the PDF file.
  4. Enter and confirm the password the PDF Files will be encrypted with.
  5. Click 'Submit' to complete the set-up.